Fg111 FAQ — Complete Answers to Frequently Asked Questions

No. Under fg111's policy, each person may only hold one account. If multiple accounts are detected, all of them will be closed and the balances may be forfeited. Multiple family members at the same address may have separate accounts, provided each uses a different mobile number.

Your account is activated instantly once your phone number is verified via OTP — no additional waiting required. You can make a deposit and start playing within minutes of verification.

To change the name on your account, contact Support and verify your identity with your National ID (NID). Mobile number changes are also handled through Support — KYC verification is mandatory in both cases.

Yes. Upon request, fg111 Support can permanently close your account. You will be given the opportunity to withdraw your balance before closure. Responsible Gaming You can also opt for self-exclusion from this page.

KYC (Know Your Customer) is the identity verification process. It is typically required during your first large withdrawal or when updating account details. It can be completed by submitting a photo of your National ID or passport.

An account is marked inactive after 12 months of no activity. A maintenance fee may be deducted from inactive accounts. Logging in at any time will reactivate your account.

fg111 supports the most popular payment methods in Bangladesh:

• bKash — Mobile Banking, fastest option
• Nagad — Mobile Banking, Instant
• Bank Transfer — For larger amounts
• Credit/Debit Card — Visa & Mastercard

Learn more Payment View page.

The minimum deposit at fg111 is ৳100 (bKash/Nagad) and the daily maximum is ৳5,00,000. For bank transfers, the minimum is ৳500. Higher limits apply for VIP members.

• bKash/Nagad: Usually within 15 minutes to 1 hour
• Bank Transfer: 1–3 Business Days
• Card: 3–5 Business Days

During peak hours or for large amounts, processing may take a little longer. Your first withdrawal may be delayed if KYC verification is not yet complete.

fg111 does not charge any fees on deposits. Withdrawals are also generally free. However, your bank or mobile banking provider may apply their own charges — this depends on their individual policies.

Minimum withdrawal via bKash and Nagad is ৳300. Bank transfers require a minimum of ৳1,000. The daily withdrawal limit is ৳2,00,000 (higher limits available depending on VIP level).

Contact us via Live Chat or at support@fg111.ws with your deposit transaction ID. This is usually caused by delays on the bank/mobile server side — in most cases it's resolved within 24 hours.

No. Withdrawals can only be made to the mobile number or verified bank account registered on your account. Sending funds to a third party's number is not permitted for security reasons.

A pending withdrawal can be cancelled before processing begins. Go to your withdrawal history and click "Cancel." Once processing has started, cancellation is no longer possible.

After your first deposit, the welcome bonus is automatically credited to your account. Get a 100% match on your 1st deposit, up to ৳10,000. No code required.

A wagering requirement is the condition that determines how many times you must bet your bonus funds before they can be withdrawn. Example: a ৳100 bonus with a 15× wagering requirement means you must place ৳1,500 in bets before withdrawing. Details Bonus on this page.

Most bonuses can be used on slots and casino games. However, certain games may contribute less or be excluded from some bonuses (e.g., live dealer games often have reduced contribution). Full details are listed in each bonus's terms and conditions.

Share your referral link with a friend. When they register through that link and make their first deposit, you'll receive a ৳500 bonus. Your friend will also receive a welcome bonus. There's no limit on the number of referrals.

Yes, you can cancel an active bonus at any time from your Account Settings. Please note that cancelling a bonus will also forfeit any winnings derived from that bonus.

Weekly cashback is automatically credited to your account every Monday. You'll get back 10% of your net losses from the previous week — no wagering requirement, withdraw it directly.

If you were supposed to receive a bonus but didn't, let us know via Live Chat or at support@fg111.ws. Include your deposit transaction ID and details of the bonus offer for a faster resolution.

fg111 offers: slots (3,000+), Live Casino (roulette, blackjack, baccarat), Sports Betting (cricket, football, kabaddi), lottery, virtual sports, and crash games. New Games Credited every week.

Most slots have a minimum bet of ৳10. Live Casino table minimums range from ৳50–৳500 depending on the table. Sports Betting has a minimum bet of ৳50. New members can enjoy the games even with smaller stakes.

For slots and most games, your session resumes automatically once the connection is restored. For live games, if the connection drops mid-round, the result is determined according to the game rules. Contact Support if you experience any issues.

Yes! fg111 offers in-play and live betting. Place bets in real time as the action unfolds. Live betting is available for cricket, football, tennis, and major tournaments.

Yes, partial or full cash-out is available on selected sports events. You can close your bet at its current value before the match ends.

Yes. fg111's slots and casino games use Provably Fair technology. Every round's outcome is determined by an encrypted algorithm that can be independently verified at any time.

Lottery Choose your preferred lottery from the page. Pick your numbers or go with a random selection, then pay for your ticket. Results will be automatically credited to your account on the draw date.

Yes. fg111 uses 256-bit SSL encryption to protect all data. Your personal information is never shared with third parties. For more details, Privacy Policy Read here.

Change your password immediately and log out of all other devices. Then contact us via live chat or at support@fg111.ws. We will temporarily lock your account and launch an investigation.

Yes. Enable 2FA from the Security section in your Account Settings. You'll receive an OTP on your mobile each time you log in. This is strongly recommended to keep your account secure.

Yes, fg111 operates under a valid online gaming license. All gaming activities comply with the regulations set by the relevant regulatory authority. About Us See full details on the page.

Always type fg111.ws directly into your browser or use a saved bookmark. Do not access the site through unknown links or QR codes. fg111 Support will never ask for your password or OTP.

Yes. Send a "Delete My Data" request to support@fg111.ws and we'll remove all your personal information, except where retention is required by law. Financial transaction records are kept for a regulatory-mandated period.

Yes, fg111 is fully mobile-optimized and works directly in Chrome or Safari on both Android and iOS. Even without a dedicated app, you can add it to your home screen as a PWA (Progressive Web App).

Clear your browser cache and cookies (Ctrl+Shift+Del). Update your browser. Try a different browser. Check your internet speed. If the issue continues, contact support.

Refresh the page. Check that JavaScript is enabled in your browser. If you're using a VPN, try disabling it. Also check whether your antivirus or firewall is blocking the connection.

You can individually enable or disable SMS, email, and push notifications under the "Notifications" section in Account Settings. To unsubscribe from promotional emails, click "Unsubscribe" at the bottom of any email.

Best performance is on Chrome and Firefox. Safari (iPhone/Mac) and Edge also work great. Older browser versions may cause issues — keep your browser up to date.

Wait a few minutes first. Check your phone's network signal. If it's an email OTP, check your Spam folder. Then click "Resend". If the issue persists, contact support.

Go to Account Settings → Responsible Gaming → Deposit Limits to set daily, weekly, or monthly limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period. For more details, Responsible Gaming View page.

Self-exclusion lets you voluntarily deactivate your account for a set period — from 6 months up to 5 years. During this time, logging in, depositing, and placing bets are all disabled, and no marketing communications will be sent.

No. fg111 strictly enforces an 18+ policy. Age is verified at registration and re-confirmed via KYC at the time of withdrawal. Any account found to have falsified age information will be closed and the balance forfeited.

Reach out to fg111's 24/7 support directly. We'll assist you with complete confidentiality. You can also use our Responsible Gaming tools — including limit-setting, cooling-off periods, and self-exclusion.

Go to Account Settings → Responsible Gaming → Cooling-Off to set a break of 1 to 30 days. Once set, it cannot be cancelled before the period ends. This helps protect you from impulsive over-betting.